Current technology that balances capability with delight. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. For your safety and security, your session is about to be logged off due to inactivity. From there, you will see an option labeled Linked Portal Accounts. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. The Patient Portal does not support your current browser and will prevent you from using the full site. Please. Cookies are used for system performance functionality. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We can use and share your health information to bill and get payment from health plans or other entities. Dial 911 in the case of a medical emergency. Patient Portal is a communication service offered as a convenience to our patients. Start by clicking the button below, and logging in with the email and password you already use. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You will need to wait until it is closer to the time of your appointment to check in. For urgent matters, call 911. Select your provider and office location. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We are allowed or required to share your information in other ways . Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. usually in ways that contribute to the public good, such as public health and research. Below you will find answers to commonly asked questions concerning the website. We may say "no" to your request, but we'll tell you why in writing within 60 days. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). . through the athenaPatient app? We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Ive logged into athenaPatient, but it says my provider isnt supported yet. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Tools and resources that support building apps and the interfaces to support them. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Any questions, complaints, or claims related to any product should be directed to the appropriate third party. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Improve your performance with the support of the largest connected network in healthcare. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You can ask us to correct health information about you that you think is incorrect or incomplete. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. We were unable to save your data. How soon can I expect a response from my provider? Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. When you receive the security code on your phone, enter it in the space provided and click. For Android devices: athenaPatient requires OS versions 10.x or above. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. It is at your provider's discretion to make test results available. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. For your safety and security, your session is about to be logged off due to inactivity. Statement Code is incorrect. Were located at 311 Aresenal Street, Watertown MA 02472. For iOS devices: athenaPatient requires OS versions 15.x or above. Benefits of the Patient . Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Features and services. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. This can occur when the data systems are undergoing maintenance. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). If you need to speak with the office sooner, please call the office directly. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will not retaliate against you for filing a complaint. Just find your QuickPay Code on your billing statement and you're ready to go. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We will say "yes" to all reasonable requests. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. To do this, you must create a password for your account by clicking the. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. The Portal does not respond to web browsers' Do Not Track signals. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Were improving healthcare for physicians and patients alike. What if I'm unable to access the Patient Portal? All other Portal support requests (e.g. How do we typically use or share your health information? Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Please notify us immediately if you believe the security of your Portal account may have been compromised. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. When you click the. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We will say "yes" unless a law requires us to share that information. If you tell us we can, you may change your mind at any time. Your provider's office will make every effort to respond to your messages within a timely manner. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. This is to ensure that its providing the best quality experience possible before distributing it more widely. We typically use or share your health information in the following ways. powered by. Please check periodically for updates. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Cookies are used for system performance functionality. that you are authorized to address the patient's billing matters. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. . Patient Portal - Athenahealth How do I turn biometric authentication on/off? If you don't agree, don't use the Patient Portal. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You agree not to use Patient Portal to post or send or post any illicit or offensive material. For questions on those practices, please consult your healthcare provider/institution. Explore our global offices or find the one closest to you. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. After you verify your identity, the Patient Portal home will open. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Athenahealth - MyCare How do I manage my saved credit and debit cards? By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You are using an outdated browser that is not supported on the Patient Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. It is at your provider's discretion to make test results available. Contact your provider's office and request a password reset email. We will not use or share your information other than as described here unless you tell us we can in writing. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We will say "yes" unless a law requires us to share that information. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. You need to select the Accounts icon in the lower right navigation bar. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. powered by. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Note: This feedback form is NOT for medical questions or advice. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. You can ask us not to use or share certain health information for treatment, payment, or our operations. You understand that Patient Portal provides you with online access to some clinical information about you. Thank you for downloading athenaPatient! Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You may request a Patient Portal account for yourself. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Get the visibility and support you need to grow. Let us know in writing if you change your mind. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. that you are authorized to address the patient's billing matters. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers.

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