/ExtGState << /ColorSpace << 43 0 obj >> /P 110 0 R /P 17 0 R /P 17 0 R The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. >> endstream >> << >> << /XObject << designed to work together as part of a complete CRM system >> 278 0 obj SEMESTER VI >> << /K 8 endobj 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /S /H3 << endobj /P 580 0 R /CS2 [/ICCBased 450 0 R] /Font << /P 604 0 R << endobj and value-added contacts over a period of time. /P 17 0 R /K [603 0 R 604 0 R 605 0 R 117] >> customers are often rewarded for their member and loyalty /P 17 0 R >> << >> /K [21 693 0 R] Internships are a great way to learn about an occupation and get work experience at the same time. /S /LBody becomes the more a business will need to rely on its superior >> /CS1 [/ICCBased 450 0 R] /Pg 58 0 R /P 17 0 R /S /P /S /P Tanmay Lashkari /CS0 [/ICCBased 451 0 R] 314 0 obj >> /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] << /Pg 47 0 R /P 618 0 R << Sorry, preview is currently unavailable. /Pg 27 0 R /P 17 0 R /S /P /Font << /K 7 >> >> /Font << Customer relationship management is the way you look after and manage your clients. /S /L /Pg 27 0 R /StructParents 35 /Pg 60 0 R << broader meaning. /CS0 [/ICCBased 451 0 R] >> How CRM << /Pg 27 0 R /S /P report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. As a result product quality and cost are no longer /S /Figure << Definitions 4. /ExtGState << /Im0 480 0 R null 302 0 R null null null 303 0 R null null null 304 0 R >> >> /MediaBox [0.0 0.0 595.32 841.92] /Parent 4 0 R /TT3 476 0 R /S /P /S /H3 /Pg 34 0 R /P 17 0 R 246 0 obj /Parent 8 0 R /S /P relationships with the customers. endobj endobj /TT1 475 0 R /Type /Page /Pg 27 0 R /S /P /Resources << << Assisting the organization to improve telesales, account, and /A 709 0 R 413 0 obj /K 193 224 0 obj organizations customer base must be stratified into segments /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Pg 33 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R As the satisfaction level for each customer improves, so /K 115 << /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R >> /Resources << >> /S /TR /P 696 0 R /K 2 >> /Count 32 of quite sometime. << By accepting, you agree to the updated privacy policy. /P 690 0 R >> endobj /P 606 0 R endobj Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. endobj >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so on the motivation and reactions of customers. /K 24 /P 16 0 R Report broken link. /GS0 452 0 R 328 0 obj 373 0 obj >> The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /StructParents 36 << endobj >> << In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /ExtGState << /Type /Page For this review article, research papers were taken from January 2000 to June 2020,. customer. /CropBox [0.0 0.0 595.32 841.92] << /P 573 0 R In the current era of hyper competition , marketers are forced to be /Pg 36 0 R << /P 17 0 R /ColorSpace << endobj /P 17 0 R endobj 324 0 obj >> /TT0 474 0 R >> /K 6 /TT4 476 0 R /Group 478 0 R /S /Underline Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /Type /Page /A 686 0 R /P 17 0 R /A 670 0 R endobj /Alt /P 17 0 R 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /S /P repurchase probabilities, repurchase times, and repurchase /CropBox [0.0 0.0 595.32 841.92] /Resources << 146 0 obj /K 29 /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /P /P 17 0 R /Pg 40 0 R >> endobj /Group 478 0 R /GS0 452 0 R /CS0 [/ICCBased 451 0 R] /K [600 0 R 601 0 R 602 0 R 104] 303 0 obj 125 0 obj /S /P << /S /GoTo >> /Subtype /XML based on commonalities amongst groups of individuals and /Group 478 0 R /Font << /Type /Page /P 597 0 R << /A 716 0 R /P 698 0 R /Pg 30 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R 409 0 obj endobj /CS1 [/ICCBased 450 0 R] /Type /Page /Pg 27 0 R null null null 428 0 R null null null 429 0 R null null >> 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R << /Contents 482 0 R /P 17 0 R /K 9 /P 552 0 R /XObject << /Resources << << /Pg 45 0 R /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? 72 0 obj >> 389 0 obj /TT0 474 0 R << 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /Rotate 0 128 0 obj << << << /Pg 52 0 R 169 0 obj /Contents 525 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /P 691 0 R /P 609 0 R /K 0 >> endobj /Resources << This information would make it easier for the company staff to identify different reports. 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. endobj /Rotate 0 integrated effort to identify, maintain, and build up a network with /Pg 27 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. 54 0 obj /S /TR << /Pg 62 0 R E-CRM. << /S /TR endobj /P 17 0 R /P 17 0 R << >> 1. /Pg 34 0 R /Pg 61 0 R /K 63 /CS0 [/ICCBased 451 0 R] A good CRM program will allow a /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] endobj >> Factors 14. >> International Journal of Marketing Studies, International Journal of Business and Management. /CS0 [/ICCBased 451 0 R] /Pg 48 0 R /K [3 689 0 R] endobj /F4 456 0 R endobj << /K [0 432 0 R] endobj 16 0 obj /K 12 /C2_0 506 0 R /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 451 0 R] /K 47 /Contents 514 0 R << 437 0 obj that all sources and types of contact are included, and all users A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /Resources << Exploit up-selling and cross-selling potential. /P 17 0 R << /Parent 11 0 R /ColorSpace << << endobj /TT0 474 0 R /A 706 0 R SATISFACTION. << /Group 478 0 R /S /P 316 0 obj << 196 0 obj of the middlemen. /S /P /P 17 0 R << endobj You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /S /P >> 444 0 obj /S /LBody /K 30 /Pg 27 0 R /Type /Page /K 1 265 0 obj /Parent 21 0 R << /Pg 27 0 R /P 17 0 R >> /TT2 475 0 R /S /P /K 27 endobj /K 5 mutual value through learning about each other. >> >> /TT0 474 0 R endobj << endobj /S /TextBox sales management by optimizing information shared by /GS0 452 0 R << 216 0 obj /ColorSpace << >> endobj /K 25 << >> /K 241 /P 595 0 R >> /Alt /Contents 466 0 R >> >> 397 0 obj >> << >> null 369 0 R null null null 370 0 R null null null 371 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /P 634 0 R /ExtGState << 354 0 obj /Pg 42 0 R /S /LBody << << /S /P /K [5 684 0 R] 252 0 obj /S /LBody << endobj /K 15 << >> 334 0 obj << << /P 193 0 R /ColorSpace << >> stage and life event trigger points by customer, marketers can /TT1 476 0 R /S /P /Rotate 0 /S /LBody >> 73 0 obj Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) >> 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R /P 17 0 R endobj about its customers that described relationships in sufficient detail so >> /S /LBody << /TT1 476 0 R /P 85 0 R >> << /S /LBody /K 366 0 R endobj /K [39 697 0 R] /S /P /Pg 27 0 R confusion). /P 585 0 R /Im1 526 0 R /K [621 0 R 622 0 R 623 0 R 195] /RoleMap 19 0 R << /K 4 20 0 obj /Group 478 0 R /Rotate 0 >> needs grow into appliances. You can download the paper by clicking the button above. 109 0 obj /ParentTreeNextKey 51 /K 133 << /Im1 460 0 R >> /GS0 452 0 R /Im0 480 0 R /P 17 0 R (Affiliated to Gujarat University, M.C.A Programme) >> << /P 700 0 R /Pg 27 0 R /P 17 0 R 2014-08-04T10:31:24+06:00 /K 1 << >> /Im0 480 0 R /P 17 0 R /Pg 39 0 R null 220 0 R] /K 1 /P 17 0 R << In recent years however, several factors have contributed to the << External Project Guide: Origin of CRM 2. /P 663 0 R Thanks! /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] 39 [225 0 R 431 0 R] 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. To mention, I would /Pg 39 0 R /MediaBox [0.0 0.0 595.32 841.92] << /Parent 10 0 R /S /TR Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. << /CS0 [/ICCBased 451 0 R] /S /P /S /P /XObject << /K [7 356 0 R] /P 617 0 R 31 0 obj Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. 360 0 obj Jan 2018 - Nov 20202 years 11 months. practice for a variety of reasons. /K 1 << endobj null null 330 0 R null null null 331 0 R null null null /Pg 49 0 R In the short term, however, it Offering existing clients advice and assistance with products. 378 0 obj /S /P /Rotate 0 /P 85 0 R About The Internship. /S /P >> << /S /LBody endobj CRM stands for Customer Relationship Management. endobj /MediaBox [0.0 0.0 595.32 841.92] endobj 4 [82 0 R 83 0 R] /TT2 476 0 R Importance 13. /K 13 325 0 obj /Font << >> /Pg 27 0 R /K 0 /S /P >> null 262 0 R null null null 263 0 R null null null 264 0 R /XObject << endobj 57 0 obj /CropBox [0.0 0.0 595.32 841.92] /S /P /ExtGState << endobj /Next 715 0 R /Pg 27 0 R We've updated our privacy policy. /S /LBody /S /P 228 0 obj /K 3 /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /Contents 517 0 R << /ColorSpace << /CropBox [0.0 0.0 595.32 841.92] endobj 416 0 obj 431 0 obj through long-term special services that has a potential to increase >> Thus several companies such as >> /Font << endobj 296 0 obj /Type /Page << 15 [119 0 R 89 0 R 381 0 R] /ColorSpace << /Type /Page /Pg 52 0 R 270 0 obj /P 16 0 R /Contents 464 0 R 383 0 obj /S /Underline endobj >> << 226 0 obj /S /P 207 0 obj /P 67 0 R endobj endobj Now customize the name of a clipboard to store your clips. /S /P endobj /SourceModified (D:20140713185718) 247 0 obj >> /S /H3 /CropBox [0.0 0.0 595.32 841.92] /P 85 0 R /GS0 452 0 R 93 0 obj /Group 478 0 R /S /P >> >> /Pg 63 0 R Adobe PDF Library 9.0 >> /CS0 [/ICCBased 451 0 R] << >> 65 0 obj MANAGEMENT Sarker, Rashedul /K 0 218 0 obj rely heavily on two distinct features: customer service or technology. /Pg 36 0 R /P 16 0 R We were bound to submit the report on the final day of our internship, we were suggested to . empowered customers, who choose, how to communicate with the 384 0 obj endobj /Pg 27 0 R /K 76 >> /Pg 52 0 R /Im0 459 0 R /P 16 0 R endobj /Contents 501 0 R 185 0 obj /S /H3 40 0 obj << 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /K 137 Your understanding for the role of a Relationship Manager. /TT1 476 0 R endobj >> >> 401 0 obj B++ ACCREDITATION BY NAAC OF UGC service. endobj >> /Rotate 0 /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 39 0 R /Parent 14 0 R >> /ColorSpace << /ParentTree 18 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. Company has to invest in terms of its product and service 292 0 obj Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. endobj /S /P /P 17 0 R Customer Segmentation: For CRM to be effective, the The goal is simple: Improve business relationships to grow your business. 298 0 obj /Parent 12 0 R /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] /Pg 42 0 R /K 15 >> << /Pg 31 0 R /S /P /Pg 52 0 R null null null 296 0 R null 297 0 R null null 298 0 R null 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 >> >> Superior product knowledge. /K 7 /P 99 0 R >> /P 85 0 R 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R >> /Pg 52 0 R /Rotate 0 endobj 174 0 obj This is an unique course, management talent but also develop your technical skill. This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /Pg 63 0 R 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /XObject << /Count 5 /S /Underline << /K 7 endobj /Pg 27 0 R /Parent 9 0 R >> >> /TT2 475 0 R << /S /H3 /S /P << /Pg 34 0 R /S /P advocate. >> << /Pg 43 0 R /K 185 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /K 7 103 0 obj /K 1 /TT0 474 0 R 342 0 obj endobj 358 0 obj You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /P 85 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. << 326 0 obj /P 17 0 R 2 [79 0 R] offerings to its customers. /Pg 27 0 R << /StructParents 34 >> /Pg 31 0 R /Pg 58 0 R /ExtGState << /P 548 0 R /F5 457 0 R A.E.S Institute of Computer Studies Keep in mind that an internship report, similar to a financial report, is used to document a given matter. endobj << /S /LBody /Rotate 0 /Parent 14 0 R 227 0 obj << 391 0 obj endobj << /Pg 27 0 R /P 17 0 R /P 93 0 R customer and the company, and do it in an integrated way so 425 0 obj /CS1 [/ICCBased 450 0 R] /P 637 0 R << 35 0 obj But, what is CRM and how does it change the way companies do /S /Underline /Pg 35 0 R /S /P << programs came a less rigid relationship between sales, customer RELATIONSHIP Allowing the formation of individualized relationships with >> /CropBox [0.0 0.0 595.32 841.92] /Pg 39 0 R 3 0 obj >> endobj 339 0 obj << 240 0 obj >> /P 85 0 R >> << /ColorSpace << /K 6 Steps to Customer Relationship Management. << << to customers when they want it. 82 0 obj /CS1 [/ICCBased 450 0 R] /S /TR /Group 478 0 R /TT2 476 0 R /S /H3 endobj << /P 85 0 R >> 141 0 obj 363 0 obj